Process management consulting
Good processes ease people's workload instead of keeping them on a tight leash. I make your workflows visible and, together with your team, develop leaner, easy-to-understand to-be processes.
What it is about
In many small and medium-sized enterprises, workflows exist only in the heads of individual people. That works – until someone is absent, the company grows or new software is to be introduced.
From my time at Audi AG, I bring experience with ARIS process management and the PFITA consulting methodology; this is complemented by further training in Process Management Consulting at the Europäische Fernhochschule Hamburg. What matters to me: processes are created together with the people who live them.
Typical situations
- Workflows depend on individual people
- Duplicate data entry and media discontinuities
- Preparing for a software rollout
- Setting up quality management, for example in line with ISO 9001
- Growth in which the established ways no longer hold up
How I work
- Create a process mapWhich core, management and support processes exist? The map provides an overview.
- Capture as-is processesIn workshops with the people involved, we model how work is really done today.
- AnalyseLead times, interfaces, waiting times and duplicated work become visible.
- Design to-be processesWe develop improved workflows and clarify responsibilities.
- Measure and improveKPIs and a simple improvement cycle keep the processes alive.
Methods and tools
What you receive
- A process map of your company
- Easy-to-understand as-is and to-be process models
- Responsibilities for each process step
- KPIs and improvement measures
Place in the 8-Level Model
In the 8-Level Model, processes form the sixth level: they describe how a capability is delivered in day-to-day practice.
Frequently asked questions
What is process management?
Process management is the systematic capture, analysis, design and improvement of business processes. The aim is to make workflows more efficient, more reliable and easier to follow for everyone involved.
What is BPMN?
BPMN (Business Process Model and Notation) is an international standard for the graphical representation of business processes. It makes workflows equally understandable for business departments and IT.
Do I need special software for this?
Not to get started. Workshops with a pinboard and a simple modelling tool are often enough. Comprehensive process software only pays off once the scope and maintenance effort grow.
What is the difference between a process and a capability?
A capability describes what a company must be able to do, for example “handling orders”. A process describes how this capability is delivered step by step.
Let's talk about your plans
In a free, no-obligation initial consultation we clarify where you stand and which path suits you.
- You send me a short note on what it is about.
- We talk for about 30 minutes by phone or video – free of charge.
- You receive a proposal for the modules that suit you.
- peter.hoenig@my-coaching4you.de
- Phone
- 04952 9527002
- Mobile
- 0151 68112505