Business change management consulting
Change succeeds when people understand why it is necessary – and are allowed to help shape it. I plan and guide your transformation with structure and a coach's eye.
What it is about
New software, new workflows, new roles: most changes do not fail because of the technology, but because of a lack of acceptance. If you do not take people with you on the journey, or do so in the wrong way, you will encounter resistance, delays and, in the end, solutions that nobody uses.
As an enterprise architect, I know the business and technical side of change; as a business coach and change manager (M. A.), I know the human side. I bring this combination to your project.
Typical situations
- Introduction of new business software, such as ERP or CRM
- Restructuring, new roles or merged departments
- Digitalisation of previously paper-based processes
- A change of leadership or business succession
- Noticeable resistance in an ongoing project
How I work
- Clarify the mandate and target stateWhat is to change, why, and how will we recognise success? We formulate a shared intention.
- Understand those affectedA stakeholder analysis and conversations show how people experience the current situation and what they need.
- Design the changeWe develop a change story, a participation and communication plan, and roles for change ambassadors.
- Pilot and adjustPilot areas test the new approach; feedback flows directly into the planning.
- Embed and measureNew routines are anchored in processes, leadership and KPIs.
Methods and tools
What you receive
- Change concept with roadmap and milestones
- Communication and participation plan
- Clear roles for managers and change ambassadors
- Metrics for acceptance, usage and morale
Place in the 8-Level Model
Change management has an effect on every level of the 8-Level Model – from the vision that gives meaning to the tools that people use every day.
Frequently asked questions
What is business change management?
Business change management is the structured planning and guidance of organisational change. It ensures that new structures, processes or systems are understood, accepted and used in the long term by employees.
How does it differ from change management according to ITIL?
ITIL change management (now called “Change Enablement”) controls technical changes to IT services, such as updates or new system versions. Business change management concerns organisational and human change. The two complement each other when new IT is introduced.
Do you implement the change yourself?
No. I advise, plan and accompany. Operational implementation lies with you or your partners; I am happy to help you select suitable partners.
How long does change support take?
That depends on the scope – from individual workshops to support across several project phases. In the initial consultation, we clarify what makes sense for your project.
Let's talk about your plans
In a free, no-obligation initial consultation we clarify where you stand and which path suits you.
- You send me a short note on what it is about.
- We talk for about 30 minutes by phone or video – free of charge.
- You receive a proposal for the modules that suit you.
- peter.hoenig@my-coaching4you.de
- Phone
- 04952 9527002
- Mobile
- 0151 68112505